We typically process and ship orders within 1–3 business days after payment is confirmed. Shipping times may vary depending on your location and the shipping method selected at checkout. You’ll receive a confirmation email with tracking information once your order has been dispatched.

Once your order is shipped, we’ll send you an email with a tracking number and a link to track your package. You can also track it through your account on our website.

If your order hasn’t shipped yet, we’ll do our best to accommodate changes or cancellations. Please contact us as soon as possible via ootyemo@gmail.com/contact form.

We’re so sorry! Please contact us within 7 days of receiving your order with photos of the issue, and we’ll make it right.

You can reach us anytime through our contact form/ootyemo@gmail.com. We aim to respond within 24–48 business hours.